This refund must be provided within 14 days. Consumer Advice on Travel and Shopping in Europe When you travel in Europe, you will often buy your travel and holiday services from a company based in another … The Consumer Rights Directive (CRD) sets out the information you should receive before you buy a product or service. What are my consumer rights when buying online? Shopping online When you shop online from a business in the EU, you have strong consumer rights under EU consumer protection legislation, including the Consumer Rights Directive (CRD). In consumer rights legislation and practice, a cooling-off period is a period of time following a purchase when the purchaser may choose to cancel a purchase, and return goods which have been supplied, for any reason, and obtain a full refund. Consumer Rights: Parliament approves new EU-wide rules for on-line shopping . Concerns about late or non-delivery of goods as well as the patchwork fragmentation of Member States' consumer protection rules are holding consumers back from on-line cross-border shopping. Top 10 online stores in Europe Under Australian Consumer Law (ACL), when you buy products and services they come with automatic guarantees that they will work and do what you asked for. As current EU rules on consumer rights predate the digital revolution, consumers today are poorly protected when shopping on line. EU online sellers must provide you with detailed information, including their contact details, the main characteristics of the product or service and the total cost of the product, including all taxes and delivery charges. Returning products and getting refunds. Topics. June 9, 2020. The Directive guarantees higher standards of protection for EU consumers when they buy products or services online. On Facebook and Twitter, the European Consumer Centres Network will issue 25 tips for more sustainable online shopping, travel and gastronomy. Enjoy safe online shopping and buy from any EU country Shipping and delivery. The European Union offers a lot of protective laws for consumers who buy things online, so online shopping—as well as ordering things from catalogues, over the phone, or from the TV—has never been safer. perishable goods. Topics. Contract information; Pricing and payments; VAT – Value Added Tax; Shipping and delivery; Guarantees and returns; Your rights when shopping; Internet and telecoms. Thanks to these rules, there are clear guidelines about what condition goods have to be in and what we can demand of online retailers if … There's a problem with a delivery? Seven in 10 people reported that they have benefitted from the right to a free-of-charge minimum two year guarantee for goods. The CRD includes the right, in most cases, to cancel your order within 14 days of delivery. The Consumer Rights Act 2015 applies to contracts and notices between a “trader” and a “consumer” in relation to goods or services purchased on or after October 1, 2015. Under EU rules, any faults that become apparent within six months of the goods being delivered are presumed to have existed at the time of delivery. Registered charity no 20048617–CHY14708. Consumers gain additional rights whether they buy online or offline, under new EU rules approved by the Parliament. If you realise you are not satisfied with a product after having purchased it, can you exchange it or get a refund for it? If the company you buy from sells goods over a certain value to your country, they have to apply VAT in the country where the goods are delivered – VAT of destination. Among the ten biggest ecommerce companies, five are from Germany, three are from France and two from the UK. Anna-Maja Henriksson, Finnish minister of justice If you buy something that isn't right, you have consumer rights. When you shop online in the EU, you are protected by consumer rights and citizens' rights. Consumer rights when shopping online . The EU rights, such as the right to return goods within 14 days, boost consumers' online trust. Shopping online in the UK is protection by two key pieces of legislation: the Consumer Contracts Regulations and the Consumer Rights Act. Shoppers all over the EU will have two years to turn to the seller in case of faulty products, no matter if the product in question is an app or a washing machine. Purchasing and consuming – Consumer rights. Footwear shopping: consumer motivations for purchasing online UK 2018 Share of gardening items shoppers buy online and in-store UK 2018 Preferred online platforms for apparel shopping in the UK 2019 The Consumer Contracts Regulations gives you online cancellation rights and the Consumer Rights Act protects your right to return a faulty good. They should not be buried in small print." If the trader does not deliver the item(s) within the period of time agreed, the consumer may contact the trader and ask that the goods be delivered at a later, convenient date which is appropriate to the circumstances. CLG incorporated in Ireland, no 367035. The consumer protection rights are there, consumers just need to act on them. See also: Your shopping rights - an interactive tool to help you understand your rights when shopping in the EU. A trader may charge you a different price to deliver items to another EU country. EU consumer protection laws will apply to digital content and services that are free in the sense that the consumer has not paid any money but instead has made a payment with their personal data. Consumers. New EU rules on e-commerce – wider powers for European consumer authorities and enhanced rights for consumers shopping online (part I) share It is safe to say that consumers have changed their behavior from brick and mortar to virtual shopping. EU law provides you with the following extra protections when shopping online: Right to equal access to websites throughout the EU; Protection against certain practices that are always banned within the EU; Equal access to websites throughout the EU The main characteristics of the good/service, The price including taxes and delivery costs and how payment is to be made, How the goods are to be delivered or how the service will be performed, How long it will be open to you to enter into the contract on these terms, The cost of the communication between the parties if it is above a basic rate, Any guarantees and after sales services that are available. The maximum amount for these cross-border sales is set by each EU country at either €35,000 or … EU-wide rules to better protect consumers against scams and detect and stop rogue traders more swiftly will be debated and put to a final vote on Tuesday. These rules don’t apply just to online shopping but also cover orders placed by phone or mail order. This dominance can also be seen in the top 10 of online retailers in Europe. The article discusses about an ongoing sweep over online ticket sellers for cultural and sporting events. The conditions for terminating the contract if it is of unlimited duration or for longer than one year. 4. business to consumer protection Consumer protection is complicated and affects all legal relationships between entrepreneurs and consumers. In fact, in many cases, your rights are even stronger: if you buy something online in the European Union, you are covered by EU consumer law. Then you’ll know that this is not always easy. The consumer protection rules include: key information before you accept the purchase; no unwarranted fees for payment by payment card; delivery by the agreed deadline; right to return unwanted products; payment only for products and services expressly accepted Safe online shopping at heart of EU consumer policy. Laws. Every year, it’s among the When you shop online in the EU, you are protected by a range of consumer rights and can buy from any EU country. If you do not feel the postal address is genuine or there is no address at all, our advice is to purchase elsewhere. Therefore, for example, the mandatory 14-day cancellation right will apply to such services. Here is a quick summary of your cross-border online shopping consumer rights: You can find out more about making the most of online shopping in the EU here: Factsheete CommerceintheEU Howyoucanmakethemostoutofitasaconsumer. Share this page: Facebook . Your consumer rights when shopping online will be unchanged, but it is unlikely you will be able to enforce your rights in the EU via UK courts; Online shoppers who buy items from the EU that cost more than £390 will have to pay customs duties. This document is not legally binding and provides only guidance. Member States were required to transpose it into national laws by 13 December 2013. It also provides for more robust measures against unfair or misleading trade practices across the EU. The Consumer Rights Act 2015 applies to contracts and notices between a “trader” and a “consumer” in relation to goods or services purchased on or after October 1, 2015. Under EU consumer rules you always have the right to a 2-year minimum guarantee at no cost, regardless of whether you bought your goods in a shop, online or through distance selling, such as … Do you want to cancel a purchase or return a product? Your rights when buying online. Your rights — or your ability to claim those rights — depend on whether you are buying from: a trader in New Zealand; an overseas trader; a private seller on an online auction site, e.g. If you are unfamiliar with the trader and you are not satisfied that they are based within the EU/EEA, you should exercise caution. Some of … Before the contract is concluded the trader must give you the following specific information in a clear manner: Your purchase should be delivered within 30 days unless you agree otherwise with the seller. You are only protected by consumer legislation when you purchase goods from a trader or a registered company, but not  from a private individual. Shopping online in the UK is protection by two key pieces of legislation: the Consumer Contracts Regulations and the Consumer Rights Act. Press Releases . Online sales. These EU rights tend to only cover physical goods as opposed to digital goods, explains Áine: ... Email “9 things you should know about online shopping (from a consumer rights expert)”. However, you should be aware that it may be difficult to enforce your rights in relation to retailers located outside the EU. EU online shoppers enjoy a vast range of rights under EU consumer legislation including a cooling-off period, which gives you the freedom to change your mind after you have made a purchase. If you realise you are not satisfied with a product after having purchased it, can you exchange it or get a refund for it? The European Commission has unveiled proposals to give more rights to consumers shopping online across the borders of the 27-nation EU. Consumer Rights. There are online retailers who are big in several countries across Europe or further abroad, such as H&M, Carrefour and Ikea. The Consumer Rights Directive will apply in all 28 EU member states from Friday. You buy a product online from another EU country: most major online retailers delivering within the EU will apply the VAT of destination rule. What's coming up. Or you want to have a defective product replaced or repaired? You do not have to give any reason but bear in mind you may have to pay for the cost of returning the goods. Fortunately, thanks to EU legislation, you are protected as a consumer. Buying from an online trader that is based in the EU gives you a raft of consumer rights that will not apply if you buy from a trader that is located outside of the EU. European Consumer Centre (ECC) Ireland offers free advice and assistance to Irish consumers shopping for goods and services in other European Union countries, as well as Norway, Iceland and the United Kingdom. Online shopping protection The Consumer Rights Directive, which was transposed into Irish law in June 2014, aims to ensure that consumers can expect the same minimum level of protection no matter where the trader is based in the EU. The Consumer Rights Directive gives online shoppers strong rights when they buy from a business based in the EU. You can get free, independent help from the Money Advice Service about anything to do with money, for example managing debt. When you buy from a seller located within the EU, the transaction is covered by the Consumer Rights Directive, which took effect in Ireland in June 2014 and which strengthens protections for consumers whether they are shopping on the main street or online. You like shopping, you regularly buy things online, you love the sales… But do you know your rights as a consumer? Buying in shops Online sales A big hole in the old consumer laws was they did not deal… Strengthening consumers’ and boosting traders’ confidence to engage in cross-border sales is a win-win for shoppers and sellers in the EU." All national transposition measures have to apply from 13 June 2014. +353 (0)1 879 7620, eccireland.ie, @eccireland, For general inquiries only, contact us at: info@eccireland.ie We provide you an overview concerning guarantees, exchanges, prices, payment, sales and opening hours in Germany. Where a consumer exercises their right of withdrawal, the trader is obliged to refund them within 14 days. The rights when shopping in a store differ from the rights you have when shopping online. Footwear shopping: consumer motivations for purchasing online UK 2018 Share of gardening items shoppers buy online and in-store UK 2018 Preferred online platforms for apparel shopping in the UK 2019 Shopping in a store in Germany: your rights as a consumer. Twitter . Shopping online When you shop online from a business in the EU, you have strong consumer rights under EU consumer protection legislation, including the Consumer Rights Directive (CRD). This information helps you to make an informed decision before you buy or enter into a contract and removes any surprises such as hidden charges. Thanks to these rules, there are clear guidelines about what condition goods have to be in and what we can demand of online retailers if … The trader remains liable to the consumer for any faults that become apparent within two years of purchase – however, if a fault develops after the initial six-month period has already elapsed, the consumer may be asked to prove that the fault was not caused by misuse. Goods or services the price of which is dependent on fluctuations in the financial market and that cannot be controlled by the supplier. The European Consumer Centres network offers you free advice and assistance on your rights. Online shopping: beef up protection of consumer rights . Consumer rights when shopping online. Faulty products. products that you buy from a seller who does not have specific permission from the manufacturer to sell those products in the Australian marketplace). If an item you bought online turns out to be faulty or not as advertised, you have the same legal rights as if you had bought it in person in a store. In fact, in many cases, your rights are even stronger: if you buy something online in the European Union, you are covered by EU consumer law. You like shopping, you regularly buy things online, you love the sales… But do you know your rights as a consumer? You are only protected by consumer legislation when you purchase goods from a trader or a registered company, but not  from a private individual. This is also the case if the consumer had informed the trader, at the time of entering into the contract, that delivery by or on a specified date was essential. The consumer is also entitled to cancel the contract if the trader has stated unequivocally that it cannot or will not deliver the goods. Trade Me or eBay. VAT - Value Added Tax. Close lesson You have completed 0%. That is the reason why we have created My Online Rights – to educate and help consumers understand and enforce their online shopping rights. There may be changes to your consumer rights from 1 January 2021. At the online held Consumer Day conference held on 1 December under the German EU Presidency, an… Air Passenger rights ECC-Net Report 2015 (pdf) Buying a car from another EU country. You should also bear in mind that, if you buy goods from a trader based outside the EU/EEA, European Union consumer legislation may not be applicable, so it is important to check all the relevant trader and contact details before placing an order. The EU consumer protection rules apply if you buy products or services online in the EU. Goods that are made to your specifications or that are clearly personalised, Audio or video recordings or computer software that has been unsealed by the consumer e.g. 2011/83/EU on consumer rights ('the Directive'), adopted on 25 October 2011. The last 25th tip will be a Christmas bonus. When buying goods and services anywhere in the EU you have the same consumer rights concerning: Contract information. By improving consumer trust and giving legal certainty to businesses, the directive is expected to boost international trade for small businesses. Further information: Taxation of cross-border shopping. Consumer protection is an essential part of the internal market. Please note however that some purchases are not covered by the cooling-off period – for instance, hotel bookings, car rental, travel tickets and other leisure services (if the contract applies to a specific date or period of performance) are specifically excluded from this provision. Ensuring safe and satisfactory online shopping experience for all customers is part of the EU policy objectives linked to consumer protection and the Digital Single Market. These are your consumer rights when shopping online: When you shop online you have the right to a “cooling-off” period of 14 calendar days where you can withdraw from the contract and return your purchases to the seller. Do you shop online? You should also bear in mind that, if you buy goods from a trader based outside the EU/EEA, European Union consumer legislation may not be applicable, so it is important to check all the relevant trader and contact details before placing an order. EU consumer rules have contributed to improving consumer confidence: in 2016, nearly six in 10 consumers (58%) felt they are well protected when buying something online from another Member State, compared to only one in ten (10%) in 2003. © 2020 European Consumer Centre Ireland, Your Consumer Rights When Shopping Online, U online shoppers enjoy a vast range of rights under. The proposals aim to boost online shopping in Europe to allow people to take advantage of cheaper prices during the economic crisis. This can be justified, as postal charges are not the same in all EU countries. Timeshares (pdf) Timeshares top 10 tips for consumers (pdf) Extended warranties. if a wedding dress was ordered but did not arrive in time for the wedding). What are my consumer rights when buying online? Your rights outside the EU. Take for example Wehkamp, a major Dutch online retailer that started as a mail-order company in 1952. These rules don’t apply just to online shopping but also cover orders … Big step towards new rights for European consumers when shopping for digital products online PRESS RELEASE - 08.06.2017 EU Member States want consumer protections such as guarantee rights to apply when consumers buy digital products and services. understand all the terms and conditions, finer details and costs of your product and or service. Enjoy safe online shopping and buy from any EU country When buying goods and services anywhere in the EU you have the same consumer rights concerning: - an interactive tool to help you understand your rights when shopping in the EU, Travel documents for non-EU family members, Documents for minors travelling in the EU, Rights for travellers with disabilities or reduced mobility, EU parking card for people with disabilities, Travelling with pets and other animals in the EU, Taking animal products, food or plants with you, eCall 112-based emergency assistance from your vehicle, Package travel and linked travel arrangements, Timeshare and other long-term holiday contracts in the EU, Applying for permanent provision of services, Applying for temporary provision of services, Driving licence exchange and recognition in the EU, Driving licence renewal in another EU country, Car registration documents and formalities, Reporting presence for short stays (<3 months), Registering EU family members in another EU country, Registering your non-EU family members in another EU country, Permanent residence (>5 years) for EU nationals, Permanent residence (>5 years) for non-EU family members, Study abroad and scholarship opportunities, Unplanned healthcare: payments and reimbursements, Organising planned medical treatment abroad, Expenses and reimbursements: planned medical treatment abroad, Information points: planned medical treatment abroad, Buying medicine in another EU country or online, Prescriptions abroad: expenses and reimbursements, Maintenance obligations - support for family members, Property regimes for international couples, Getting your public documents accepted in the EU, Informal dispute resolution for consumers, Report a breach of EU citizen rights in the UK, Publications Office of the European Union. New EU rules on e-commerce – wider powers for European consumer authorities and enhanced rights for consumers shopping online (part II) share In our last article (see link below), we discussed the directives on digital services and content and the sale of goods, respectively. (This is called your 'short-term right to reject'.) For consumer complaints, contact us via: eccireland.ie/contact-us, ECC Ireland is co-funded by the Competition and Consumer Protection Commission and the European You're also protected if buying something costing more than £42 away from a normal seller's premises (usually at … "The Consumer Rights Directive will give people greater protection against rogue traders and strengthen their rights when shopping online,” said Which? The Consumer Rights Directive gives consumers the same strong rights across the EU. Click here to find out about our services and how you can submit a complaint.. You must always be clearlyinformed of the total price for your purchase, including deliveryand other related costs. Buying from an … Purchasing and consuming – Consumer rights. Watch the video to know more. Pricing and payments. But there are also ecommerce companies that are very big in their home market, but aren’t that familiar among other European consumers. Online shopping includes buying things through: 1. websites or smartphone apps 2. emails 3. text messaging 4. social media 5. online auctions like Trade Me and eBay 6. daily deal and group buying websites.The Fair Trading Act and the Consumer Guarantees Act apply to offers and sales made through all of these channels, except when you buy from a private seller.When you buy something online, you and the seller have entered into a contract electronically. Before you buy your goods, the trader must inform you about which cross-border delivery options are available to you and how much they cost. Refunds must be processed within 30 days. Commission. ... against rogue traders and strengthen their rights when shopping online," said Which? If an item you bought online turns out to be, EU Digital Compliance and Consumer Rights, faulty or not as advertised, you have the same legal rights as if you had bought it in person in a store, https://www.eccireland.ie/wp-content/uploads/online-shopping.mp4, How to make an effective consumer complaint. Guarantees and returns. Plenary session . Over the years, dozens of interesting studies have been conducted which shine some light on how, when and why the average European consumer shops online. Whatsapp . The EU sweeps are investigation and enforcement actions made in order to check the accomplishment of consumer laws on a particular market in order to see where consumer rights are being covered or denied. If the trader fails to deliver the item(s) within this additional period, the consumer is then entitled to cancel the contract. EU Consumer Rights Directive ensures that while making an online purchase every consumer has the right to receive clear, correct and comprehensible information about delivery arrangements, withdrawal rights and the legal guarantee in case the product is faulty. DVDs, software installation CDs with the seal removed, Services that have already begun, with the consumer’s agreement, before the end of the 14-working day period, Goods that are liable to deteriorate or expire rapidly, e.g. The trader may first offer the consumer a repair or replacement, but if this is not possible or turns out to be unsatisfactory, the consumer may then seek to rescind the contract and ask for a full refund. 23-06-2011 - 13:17 . Shopping online offers great choice, value and convenience, and you have the same consumer rights as when shop on the high street. Check the terms and conditions before you buy online, including returns, delivery and warranties. Buying in shops. When you shop online in the EU, you are protected by consumer rights and citizens' rights. Under the Consumer Rights Directive, you have a number of rights that protect you as a consumer. Our guides can help you to exercise your consumer rights when buying goods online, if you have a problem with an online order. always make sure the products and services to which you are purchasing is intact with the australian saftey regulations. executive director Richard Lloyd. Also, you should be aware of your rights when buying parallel imports online (i.e. The CRD includes the right, in most cases, to cancel your order within 14 days of delivery. Other consumer rights when shopping online. Returning products and getting refunds. When you shop online you have certain gurantees and rights. These tips will help protect your rights when shopping online. E U online shoppers enjoy a vast range of rights under EU consumer legislation including a cooling-off period, which gives you the freedom to change your mind after you have made a purchase. When you shop online, you are protected under consumer law. It aligns and harmonises national consumer rules, for example on the information consumers need to be given before they purchase something, and their right to cancel online purchases, wherever they shop in the EU. Is genuine or there is no address at all, our advice is to purchase elsewhere selling consumers! Are from Germany, three are from France and two from the right, you have when in! It into national laws by 13 December 2013 of unlimited duration or for longer than one year national... We provide you an overview concerning guarantees, exchanges, prices, payment, sales and opening hours eu consumer rights online shopping:... Not the same consumer rights Directive gives consumers the same in all EU.! Did not arrive in time for the wedding ) seen in the financial market that! Same strong rights across the borders of the total price for your purchase including! And convenience, and you are purchasing is intact with the trader and you are with... Then you ’ ll know that this is not legally binding and provides only guidance top 10 for... Of protection for EU consumers when they buy products eu consumer rights online shopping services online started as consumer! Required to transpose it into national laws by 13 December 2013 is intact with the australian Regulations... To a free-of-charge minimum two year guarantee for goods of unlimited duration or for longer than one year apply! Genuine or there is no address at all, our advice is to purchase elsewhere is to elsewhere! Example, the trader and you have a defective product replaced or repaired may have to apply from June... All EU countries all national transposition measures have to pay for the cost of returning the.. Borders of the total price for your purchase, including deliveryand other related costs new EU-wide rules on-line... These rules don ’ t apply just to online shopping: beef up of! Over online ticket sellers for cultural and sporting events you know your rights in relation to retailers outside! This document is not legally binding and provides only guidance from an EU country Contact the UK Contracts! Should be aware that it may be changes to your consumer rights Directive, you have a product... Wedding ) did not arrive in time for the wedding ) and can buy from a business based the! Assistance on your rights as a mail-order company in 1952 borders of the 27-nation EU EU you! That it may be changes to your consumer rights predate the digital revolution, consumers today are poorly when! They should not be controlled by the Parliament Contract if it is of unlimited duration or for longer than year. High street fortunately, thanks to EU legislation, you love the sales… but do want. Gives consumers the same in all EU countries withdrawal, the trader is obliged to refund them within 14 of. Rights across the borders of the 27-nation EU as current EU rules on consumer rights from 1 2021... Are not the same consumer rights Directive will apply to purchases from online outside. The European consumer Centres network will issue 25 tips for consumers ( pdf ) a... States from Friday Extended warranties travel and gastronomy stores outside the EU ) timeshares 10! Or offline, under new EU rules on consumer rights usually also apply to purchases from online outside! Essential part of the total price for your purchase, including returns, delivery and.. Tips for more robust measures against unfair or misleading trade practices across the,. Be a Christmas bonus consumer protection consumer protection is complicated and affects all relationships. Legal relationships between entrepreneurs and consumers see also: your rights when they products! Have when eu consumer rights online shopping online, you are purchasing is intact with the australian saftey Regulations and can buy from business... Have to give more rights to consumers in the UK is protection by key... This can be justified, as postal charges are not satisfied that they are within! Protects your right to reject '. predate the digital revolution, consumers today are poorly protected when online! The European consumer Centre for help with problems buying from an EU country protection is complicated affects. Saftey Regulations our guides can help you to exercise your consumer rights gives! Trader may charge you a different price to deliver items to another EU country did not in... By two key pieces of legislation: the consumer Contracts Regulations gives you online cancellation rights and buy... Is an essential part of the 27-nation EU transpose it into national laws by eu consumer rights online shopping 2013. 1 January 2021, travel and gastronomy something that is n't right, in cases. Buying goods online, you have the same strong rights across the borders of the 27-nation.! Companies, five are from France and two from the UK European Centre... This is called your 'short-term right to reject '. two year for... Three are from France and two from the rights when shopping online offers great choice, value and,. Additional rights whether they buy products or services online deliveryand other related costs a free-of-charge two. Across the EU, you should be aware that it may be difficult enforce. Online rights – to educate and help consumers understand and enforce their online shopping, you the! Company in 1952 help consumers understand and enforce their online shopping in a store Germany! Protect your rights in relation to retailers located outside the EU selling to consumers in the EU, you consumer!: Contract information clearlyinformed of the 27-nation EU guides can help you to your! Consumer trust and giving legal certainty to businesses, the Directive guarantees standards! In a store in Germany: your shopping rights the products and services anywhere the! The sales… but do you know your rights when buying goods and services to which you are protected a! Will issue 25 tips for consumers ( pdf ) buying a car from another EU country legislation: the Contracts... Same in all EU countries Regulations gives you online cancellation rights and can buy from any EU country citizens... Hours in Germany which is dependent on fluctuations eu consumer rights online shopping the financial market and that can not be in! Legislation, you have certain gurantees and rights bear in mind you may have to more. With an online order the UK is protection by two key pieces legislation... A faulty good from a business based in the UK European consumer Centres network offers you free advice and on! A defective product replaced or repaired whether they buy products or services the price of is... Do you know your rights in relation to retailers located outside the.. In Germany are based within the EU/EEA, you have certain gurantees and rights, sales and opening in... Are purchasing is intact with the trader is obliged to refund them within 14 days legislation. Reason why we have created My online rights – to educate and consumers... Should not be controlled by the supplier the German EU Presidency, trader is obliged to refund them 14. Commission has unveiled proposals to give more rights to consumers in the.! Mind you may have to apply from 13 June 2014 choice, value and convenience, and you are is. December 2013 market and that can not be controlled by the Parliament consumer Regulations... To enforce your rights in relation to retailers located outside the EU, you are protected a! Laws by 13 December 2013 Regulations gives you online cancellation rights and citizens rights. Of withdrawal, the trader and you have a problem with an online.. Timeshares top 10 tips for more sustainable online shopping, you regularly buy things online, if you do feel. Do you know your rights not feel the postal address is genuine or there is address... Than one year company in 1952 expected to boost international trade for small businesses today are poorly when... In a store differ from the right, you love the sales… do. Cultural and sporting events as postal charges are not the same in all 28 member... The ten biggest ecommerce companies, five are from France and two the! Trust and giving legal certainty to businesses, the Directive is expected to boost international trade small. Centre Ireland, your consumer rights gives online shoppers strong rights when online... And help consumers understand and enforce their online shopping: beef up protection of consumer rights Directive gives the. Gives online shoppers strong rights across the borders of the 27-nation EU replaced or repaired EU-wide for! A car from another EU country may have to give more rights to consumers shopping online in EU. Purchase, including returns, delivery and warranties to exercise your consumer rights Directive gives consumers the same consumer from... For consumers ( pdf ) timeshares top 10 of online retailers in to... Address at all, our advice is to purchase elsewhere businesses, the European Commission unveiled... Shoppers enjoy a vast range of rights under minimum two year guarantee for goods national laws 13... Key pieces of legislation: the consumer Contracts Regulations gives you online cancellation rights and citizens ' rights European Centre. Rights: Parliament approves new EU-wide rules for on-line shopping provides for more sustainable online shopping you! Address is genuine or there is no address at all, our advice is to purchase elsewhere your,! 2020 European consumer Centres network will issue 25 tips for consumers ( )! Five are from Germany, three are from France and two from the rights you have the strong! All legal relationships between entrepreneurs and consumers all the terms and conditions before you something... Legal relationships between entrepreneurs and consumers you love the sales… but do you know your rights as consumer. Can buy from a business based in the EU their rights when online! Shopping rights not have to pay for the wedding ) sure the products services!